Privacy Policy

1. Data Controller and Contact

CricPoll acts as the data controller for personal information processed through our products. For privacy concerns, account data requests, or grievance reporting, contact us at support@cricpoll.app.

2. Information We Collect

3. How We Collect Information

• Directly from you when you sign up, edit profile data, or submit forms.
• Automatically through app and web interactions, device signals, and log events.
• From integrated infrastructure partners for notifications, crash diagnostics, and performance.

4. Purpose of Processing

• To create and manage your account.
• To provide contests, rewards, referral benefits, and wallet-related service functions.
• To deliver push notifications, transactional updates, and security alerts.
• To improve product quality, reliability, and user experience.
• To prevent fraud, abuse, and unauthorized access attempts.
• To comply with lawful requests, regulatory obligations, and policy enforcement.

5. Legal Basis

Depending on your jurisdiction, we process data based on contract performance, legitimate interests, consent, and compliance with legal obligations. Where consent is required, you may withdraw it at any time, subject to operational and legal constraints.

6. Data Sharing and Disclosure

We do not sell personal information. We may share limited data with:

• Service providers that support hosting, notifications, analytics, and customer support.
• Law enforcement or regulators when legally required.
• Corporate advisers or successors in merger, acquisition, restructuring, or asset transfer events.

7. Third-Party Services and Store Compliance

CricPoll may rely on third-party infrastructure including push notification and cloud hosting services. Mobile distribution through Google Play and Apple App Store is subject to platform policies, and we align our data disclosures with store requirements and app privacy declarations.

8. Data Retention

We keep personal information for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. Data no longer required is deleted or anonymized according to retention schedules.

9. Security Measures

We use administrative, technical, and organizational safeguards including access control, secure transmission protocols, monitoring, and operational security practices. No online environment is completely risk-free; therefore, users should maintain strong credentials and device security.

10. Zero-Tolerance Security and Unauthorized Activity Policy

CricPoll actively monitors for unauthorized activity and enforces immediate protective controls where abuse is detected. This includes, without limitation, suspicious login behavior, automated scraping, referral fraud, credential stuffing, account sharing, wallet abuse, and malicious API traffic.

• Immediate account lock or forced re-authentication may be applied.
• Associated sessions, devices, and access tokens may be revoked.
• Related records may be preserved for audit, dispute handling, and legal compliance.
• Where required, incidents may be escalated to regulators and law enforcement.

11. Incident Response and Breach Handling

We maintain an internal incident response process for triage, containment, investigation, remediation, and post-incident hardening. If a confirmed incident materially affects your personal data, we provide legally required notice and guidance as applicable.

12. Data Accuracy and Identity Verification

You are responsible for accurate account details. We may request additional verification before account recovery, sensitive updates, payout/reward actions, or rights fulfillment requests to prevent fraud and unauthorized disclosures.

13. Communication Preferences and Device Permissions

You can manage optional communications and device permissions (such as push notifications) from your device/app settings. Core service and security notices may still be sent where necessary for account integrity, legal obligations, or transactional operations.

14. Cookies, Similar Technologies, and Analytics

On web surfaces, we may use cookies or similar technologies for session continuity, security, product analytics, and performance optimization. You may control browser-level cookie settings, though disabling some technologies may affect site functionality.

15. Third-Party SDK Governance

Third-party SDKs and infrastructure providers are selected with contractual and technical controls, and are expected to process data only as required for service delivery, security, and diagnostics. We do not permit unauthorized secondary use of personal information under our control.

16. App Store and Google Play Compliance Disclosures

CricPoll maintains store-facing privacy disclosures and data safety declarations in accordance with applicable Google Play and Apple App Store requirements. Platform-level permissions and disclosures are provided to align with current store policy frameworks.

17. Automated Decisioning and Profiling

We may use automated checks for fraud prevention, abuse detection, and service reliability. These checks are designed to protect users and platform integrity and may influence risk-based account controls.

18. Children and Age-Restricted Use

CricPoll is not intended for children below the legal digital consent age in applicable jurisdictions. If we discover unauthorized child data, we take reasonable steps to remove it.

19. Your Privacy Rights

• Access, review, and correction of your personal data.
• Request deletion of eligible data, subject to legal obligations.
• Object to certain processing activities where law permits.
• Withdraw consent for optional communications and device permissions.

To exercise rights, contact support@cricpoll.app. We may verify identity before fulfilling requests.

20. International Transfers

Your data may be processed in locations outside your region where our service providers operate. We apply reasonable contractual and operational safeguards for such transfers.

21. Policy Updates

We may revise this policy from time to time. Material updates will be reflected on this page with a revised effective date. Continued use after updates means acceptance of the updated policy.